Frequently Asked Questions

Get all of your questions answered here.

The CryptoCoins-Bank Prepaid Card is a key component of your checking account. Functioning like an everyday debit card, it can be used both online and in stores at any VISA merchants, and you can access and control all of your card details and settings within the CryptoCoins-Bank Wallet.

To use your CryptoCoins-Bank Prepaid Card, all you need is bitcoin in your BTC balance. Once you've added bitcoin to your checking account, you can start spending immediately! All transactions will be directly debited from your BTC balance, and all of your activity is tracked directly within the CryptoCoins-Bank Wallet.

In addition to being completely free, here are some additional quick facts about the CryptoCoins-Bank Prepaid Card and checking account:

- No annual fees.
- Virtual access to your card within the Wallet.
- There is a one card limit per user.
- It's valid for three years (we'll auto-renew your card before it expires).

First of all you go to the main page of your CryptoCoins-Bank account , you click on » Prepaid Card » , after that , you click on » ORDER CARD » , next , complete the order form , after you do this , please click on « Continue ». That's all.

Price of the card: Free
Monthly fee: 0$
Quarterly fee: 0$
Inactivity fee: 0$
Annual fee: 0$
Activation fee: 0$
Fees for online payment: 0$
Liquid withdrawal fee to distributor: 0$
Costs for a payment in store: 0$
ATM fees: 1.99$ per transaction and 3.50$ per transaction with currency convertation
Validity: 3 years
The card is free , but you need to have at least 0.01 BTC In your Wallet.
The debit card takes between 10 days to 26 days to arrive depeding on the country of dilevery.

Availability is based on location. Please review available countries below:


Africa

Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo, Côte d'Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Rwanda, Saint Helena, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, Swaziland, Tanzania (United Republic of), Togo, Tunisia, Uganda, Zambia, Zimbabwe.


Americas

Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Brazil, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, El Salvador, Grenada, Guatemala, Guyana, Haití, Honduras, Jamaica, Mexico, Montserrat, Nicaragua, Panama, Paraguay, Peru, Saint Kitts and Nevis, Saint Lucia, Saint Martin (French), Saint Vincent and the Grenadines, Suriname, Trinidad & Tobago, Turks and Caicos Islands, United States*, Uruguay, Venezuala

*United States: Arkansas, California, Colorado, Delaware, District of Columbia, Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, New Hampshire, New Jersey, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington DC, West Virginia, Wisconsin, Wyoming.


Asia

Afghanistan, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Georgia, Hong Kong, India, Iraq, Israel, Jordan, Kazakhstan, Korea (Republic of), Kuwait, Kyrgyzstan, Lao People’s Democratic Republic, Lebanon, Macao, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Oman, Pakistan, Palestine (State of), Phillippines, Qatar, Russian Federation, Saudi Arabia, Singapore, South Sudan, Sri Lanka, Sudan, Taiwan (Province of China), Tajikistan, Thailand, Timor-Leste, Turkey, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen


Europe

Åland Islands, Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Holy See (Vatican City State), Hungary, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia ( the Former Yugoslav Republic of), Malta, Moldova (Republic of), Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, United Kingdom.


Oceania

Australia, Fiji, Indonesia, Kiribati, Marshall Islands, Micronesia (Federated States of), Nauru, New Zealand, Palau, Papua New Guinea, Samoa, Solomon Islands, Tonga, Tuvalu, Vanuatu.


Your CryptoCoins-Bank Prepaid Card works with any merchant that accepts Mastercard cards as payment. In addition, the card is accepted worldwide, meaning you can make purchases from merchants accepting a Mastercard card in over 200 countries and territories worldwide.

As for ATM withdrawals, the card is accepted at any ATM; if you use an MoneyPass ATM, there is no transaction fee!

Your 4-digit Card PIN will be used for transactions you make in stores and at ATMs. When you receive your card in the mail, you will need to activate your card, at which point you'll be prompted to create your Card PIN. If you have either forgot or would like to change your PIN, you can reset it at any time directly from your wallet.

You can freeze and reactivate your CryptoCoins-Bank Card instantly in the CryptoCoins-Bank Wallet. When you freeze your card, all future transactions are immediately disabled, including card purchases and ATM transactions. However, you can simply reactivate your card once you are ready to resume using the card.

If you no longer have access to your card, whether it be due to being lost or stolen, you have two options:

1- If you believe you are able to relocate your card, freeze your card immediately to disable all subsequent transactions until you can recover your card.
2- If you believe your card cannot be recovered, deactivate your current card and order a new one by contacting us using the contact form.

Modern payment systems are being exploited everyday by fraudsters. We at CryptoCoins-Bank, along with our partners and providers, apply sophisticated fraud prevention, detection, and management solutions to help protect you and your money from payment fraud.

Through these automated systems and analytics, we’re able to identify suspicious behavior and take the necessary steps to shut down the fraudulent activity immediately. As part of this nonstop monitoring, we may also suspend your card temporarily. We do our best to make sure that you’re not without your card for too long, but we do need to take these actions for your greater security.

Ensuring the security and protection of your account is always a top priority for CryptoCoins-Bank. While we apologize for any inconveniences you may experience during any card suspensions, we appreciate your patience and support.

We are pleased to offer the Interest Account feature to CRYPTOCOINS-BANK.com Wallet users. The Interest Account is a custodial savings balance within your Wallet that earns interest on the amount you deposit and store in it. It’s easy to set up - head over to Interest Account section and to learn how to start earning interest!

Any funds you deposit into the Interest Account will begin earning interest at a compound interest rate (You can earn up to 125% monthly). When you’re done holding on to your savings, your original deposit along with any interest earned over that time will be automatically transferred to your main balance.

At this time, we are supporting bitcoin for earning interest in your CRYPTOCOINS-BANK.com Wallet. We are looking to support more cryptocurrencies in the future, so let us know if you have any specific requests!

You can view your Interest Account, with your overall balance, interest rate details, and interest earned to date, by going to the Earn Interest section of your wallet (accessible in the left-hand navigation). Interest is earned on a daily basis and paid automatically to you main balance every 31 days. There are no fees associated with having an Interest Account.

There is a minimum deposit of 0.01 BTC to get started.

Bitcoin is currently the only cryptocurrency supported for earning interest in the Wallet. Therefore, you must have at least 0.01 BTC in your wallet to open an Interest Account. We are looking to support more cryptocurrencies in the future, so let us know if you have any specific requests!

If you forgot your password, you can reset it through our Help panel using your 12 Recovery Words.

Two factor authentication (2FA) is for your account security. It secures your account with extra layer of security. To enable it, go to Security Center tab in your account.